Shipping Policy
At Paweli, we currently ship orders within the United States.
Order Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays. During peak seasons, processing times may be slightly longer.
Shipping Rates
- For orders under $49.00, standard shipping costs $4.99.
- For orders of $49.00 or more, we offer free standard shipping.
Estimated Delivery Time
Estimated delivery time is usually 8–18 business days after the order has been processed and shipped.
Delivery times may vary depending on the destination, carrier delays, weather conditions, holidays, or other circumstances beyond our control.
Partner Warehouses
Orders may be shipped from our partner warehouses depending on product availability and destination.
This helps us provide a wider selection of pet products while keeping shipping costs reasonable.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow 1–5 business days for tracking updates to appear after the tracking number is issued.
Shipping Address
Please make sure your shipping address is correct before placing your order.
Paweli is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
Lost or Delayed Packages
If your package is delayed, please check the tracking information first.
If your order appears to be lost or has not arrived within the estimated delivery window, please contact us at support@paweli.com with your order number.
We will do our best to help you resolve the issue.
Contact
If you have any shipping questions, please contact us at:
support@paweli.com
