Return & Refund Policy

At Paweli, we want you to be happy with your purchase. If you are not satisfied with your order, please contact us and we will do our best to help.

Return Window

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be:

• Unused
• In the same condition that you received it
• In its original packaging

Return Authorization

Please contact us before sending any item back.

To start a return, email us at support@paweli.com with your order number and the reason for your return.

Items sent back without first contacting us may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

If the return is approved, we will provide return instructions by email.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@paweli.com.

Please include:

• Your order number
• Clear photos of the item
• Clear photos of the packaging

Once we review the issue, we will provide a solution.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether the refund is approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Returnable Items

The following items cannot be returned:

• Items that have been used, washed, damaged, or altered by the customer
• Items without original packaging
• Final sale or clearance items, if clearly marked as final sale
• Gift cards

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@paweli.com.

If your order has not yet been processed or shipped, we will do our best to cancel it.

If the order has already been processed or shipped, it cannot be canceled and you may need to request a return after receiving it.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return the original item first and place a new order.

Contact

For return or refund questions, please contact us at:

support@paweli.com