Contact Information

If you have any questions about your order, shipping, returns, refunds, or our products, please contact Paweli customer support.

Email

support@paweli.com

Website

paweli.com

Customer Support Hours

Monday to Friday

We usually respond within 1–2 business days.

Order Support

When contacting us about an order, please include your order number and the email address used when placing the order.

This helps us find your order and respond faster.

Shipping and Tracking

If your order has shipped, please check the tracking information in your shipping confirmation email first.

If you still need help, contact us at support@paweli.com with your order number.

Returns and Refunds

For returns or refund requests, please contact us before sending any item back.

Items sent back without first contacting us may not be accepted.

General Questions

For product questions, website issues, or other support needs, email us at:

support@paweli.com